Terms and Conditions
- All payments, including Credit card Payments, are processed and secured by Paypal directly on their site and are completely secure.
- All Payments are taken in GBP, Pounds Sterling, even though there is the option on the site to view in several currencies.
- International Currencies displayed are only a guide, currencies fluctuate regularly, we update our currency exchange rates once a month.
- Goods in stock will normally be despatched with 2 working days. Goods made to order take between 4 to 6 weeks but can be longer if tartan is not in stock, and you will be advised of this on receipt of your order. Length of delivery will vary please refer to delivery information.
- All goods require a signature and cannot be delivered to mail boxes.
- We reserve the right to refuse orders at our discretion.
- If you wish to return an item, you need to return the product within 14 days. The cost of return is borne by you. Goods returned must still have tags attached, be unused and in the original packing. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. Bags and other products made to order in your own tartan cannot be cancelled or returned.
- In the unlikely event that you wish to return a faulty product, please email us with details and return to us as advised. On receipt we will exchange or refund including postage for the return.
- For International orders it is the buyer’s responsibility to pay any import duties or taxes that may be due on any purchases. We are currently offering a refund of these if proof of payment is provided.
- Please be aware that we have described and portrayed our products to the best of our abilities on this website, but images and colours can look different on computers to reality, and can differ from computer to computer.
- When you place an order, you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be created until your payment has been approved by us and we have debited your credit or debit card.
© 2013-2015 Neon Creative Marketing Ltd. Neon Creative Marketing Ltd owns all of the copyright and other intellectual property rights in our website and in the material appearing on our website, or is authorised use such intellectual property by the owners thereof. Such intellectual property includes, but is not limited to, trade marks, logos, designs, images, photographs, and written content.
CLANBAGS and the CLANBAGS logo are registered trade marks of Neon Creative Marketing Ltd.
All rights in the intellectual property appearing on this website are reserved. Permission to use, copy, and distribute content from this website is hereby granted for non-commercial use only, provided that the above copyright and relevant trademark notice appear in all copies and that the name of Neon Creative Marketing Ltd and its trading name Clanbags are not used in advertising or publicity pertaining to distribution of this information without specific, written prior permission of Neon Creative Marketing Ltd.”